Due to our warehouse relocation, we can deliver your order again starting September 10th. We apologize for the inconvenience.

Due to our warehouse relocation, we can deliver your order again starting September 10th. We apologize for the inconvenience.

Our Technology

Our Design

Cold Chain Technology

Shipping & Delivery

Delivery Information – UK and CH Orders

We aim to get your Ember to you fast, because no one likes waiting for warm moments.

Standard delivery time: 3–5 business days*
We typically ship your order within 2 business days from our warehouse.

Free shipping on orders over £99
Orders with a value of £99 or more are shipped free of charge—automatically applied at checkout.

Country / State Ships from Order
United Kingdom, Switzerland United Kingdom Order here
Italy, Germany, Spain, France, Ireland, Portugal, Netherlands, Belgium, Luxembourg, Austria, Denmark, Norway, Sweden, Finland, Liechtenstein, Romania, Poland, Greece, Vatican, San Marino Netherlands Order here
United States, Canada, Mexico United States Order here

Shipping cost
Shipping cost is £9.50 for orders under £99, automatically applied at checkout.

Please note: we only process orders on business days. While we do everything we can to meet our delivery targets, a few things can occasionally slow things down:

  • Peak moments

  • Orders with multiple items (these may arrive in separate shipments)

  • Customs clearance for non-UK countries

Tracking information
We will provide you with tracking data for your order as soon as your shipment has been registered with our parcel partners.

Shipping outside the UK?
Any duties or fees will be calculated and displayed at checkout—no surprises.
Minor delays due to customs are rare, but they can happen.

Express shipping
At this time, we do not offer an express shipping option.

Thanks for your order, we promise it’ll be worth the wait.

Stay cozy,
Your Ember team ☕🔥

*Applies to the United Kingdom and Switzerland. Shipping to other countries may take longer.

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